Customer Success Manager - Semiconductor

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Thermo Fisher Scientific

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Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+

Description

• As a Customer Success Manager – Semiconductor Vertical at Thermo Fisher Scientific Inc., you will help customers optimize their workflow and achieve research goals. • Build positive relationships with customers by providing excellent customer services. • Collaborate with Sales, Applications, and R&D to create tailored onboarding plans. • Monitor customer progress to adopting our solutions, acting as an internal advocate. • Up to 30% travel required, primarily within North America West Region.

Requirements

• Equivalent experience in high-tech/capital intensive industries or an advanced degree (M.S./Ph.D.) in Electrical/Electronic Engineering • Five years of customer service/advocacy experience, preferably in high-tech or semiconductor device manufacturing • Excellent teammate who can also work independently • Strong communication and interpersonal skills • (Preferred) Experience in technical or application aspects of Electron Microscopy • (Preferred) Confident and driven • (Preferred) Project management experience

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount