Account Manager

June 15

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Logo of PortPro

PortPro

drayage β€’ container tracking β€’ tms β€’ transportation management system β€’ intermodal

51 - 200 employees

πŸš— Transport

☁️ SaaS

πŸ’° $12M Series A on 2023-01

Description

β€’ Senior Enterprise Account Manager β€’ Primary point of contact for largest and most strategic customers β€’ Responsible for managing complex projects and implementations β€’ Maintaining reports, setting schedules, and coordinating with executive-level staff at customers β€’ Direct team of assistant account managers and potentially a technical account manager β€’ Exceptional leadership, project management, and communication skills required β€’ Proven ability to navigate and manage enterprise-level client relationships and projects.

Requirements

β€’ 7+ years of account management experience in the software industry, with at least 3 years managing enterprise-level accounts. β€’ Experience in the drayage or supply chain industry is a plus. β€’ Proven experience with software implementation and operational software solutions. β€’ Strong leadership skills with a demonstrated ability to manage and motivate a team. β€’ Exceptional interpersonal and communication skills, with the ability to interact effectively with executive-level stakeholders. β€’ Strong project management skills, with a track record of successfully managing complex projects. β€’ Experience with RocketLane, Jira, Asana, or other PM platforms. β€’ Ability to thrive in a dynamic, fast-paced startup environment.

Benefits

β€’ Develop and maintain strategic relationships with senior executive stakeholders at key accounts to ensure their ongoing success and satisfaction with PortPro's solutions. β€’ Oversee and manage complex implementation projects, ensuring they are completed on time, within scope, and within budget. β€’ Direct a team of assistant account managers and a technical account manager, providing guidance and support to ensure successful project outcomes and client satisfaction. β€’ Maintain detailed reports on project status, client interactions, and outcomes, and set and manage project schedules. β€’ Serve as the primary point of contact for executive-level communication, ensuring clear and effective communication of project statuses, issues, and successes. β€’ Act as the voice of the customer within PortPro, advocating for their needs and ensuring they are met through our products and services. β€’ Proactively identify potential issues and work with internal teams to resolve them, ensuring minimal disruption to the client's operations. β€’ Travel as required to meet with clients and support project implementations.

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