Account Manager

June 15, 2024

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

💰 Account Manager

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PortPro

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PortPro is a privately-owned technology company that specializes in providing advanced operational software solutions tailored for drayage carriers and freight brokerages. Their platform is designed to enhance drayage operations by improving communication, operational efficiency, and customer satisfaction. Utilizing a modern Transportation Management System (TMS), PortPro focuses on helping companies streamline their processes, improve cash flow, boost operational performance, and grow their business. The company's award-winning software supports both asset-based and non-asset based divisions, enabling seamless integration and comprehensive management of drayage trucking and brokerage operations. PortPro is recognized for their customer support and innovative technology offerings that empower clients to achieve greater transparency and efficiency in their operations.

drayage • container tracking • tms • transportation management system • intermodal

51 - 200 employees

🚗 Transport

☁️ SaaS

💰 $12M Series A on 2023-01

📋 Description

• Senior Enterprise Account Manager • Primary point of contact for largest and most strategic customers • Responsible for managing complex projects and implementations • Maintaining reports, setting schedules, and coordinating with executive-level staff at customers • Direct team of assistant account managers and potentially a technical account manager • Exceptional leadership, project management, and communication skills required • Proven ability to navigate and manage enterprise-level client relationships and projects.

🎯 Requirements

• 7+ years of account management experience in the software industry, with at least 3 years managing enterprise-level accounts. • Experience in the drayage or supply chain industry is a plus. • Proven experience with software implementation and operational software solutions. • Strong leadership skills with a demonstrated ability to manage and motivate a team. • Exceptional interpersonal and communication skills, with the ability to interact effectively with executive-level stakeholders. • Strong project management skills, with a track record of successfully managing complex projects. • Experience with RocketLane, Jira, Asana, or other PM platforms. • Ability to thrive in a dynamic, fast-paced startup environment.

🏖️ Benefits

• Develop and maintain strategic relationships with senior executive stakeholders at key accounts to ensure their ongoing success and satisfaction with PortPro's solutions. • Oversee and manage complex implementation projects, ensuring they are completed on time, within scope, and within budget. • Direct a team of assistant account managers and a technical account manager, providing guidance and support to ensure successful project outcomes and client satisfaction. • Maintain detailed reports on project status, client interactions, and outcomes, and set and manage project schedules. • Serve as the primary point of contact for executive-level communication, ensuring clear and effective communication of project statuses, issues, and successes. • Act as the voice of the customer within PortPro, advocating for their needs and ensuring they are met through our products and services. • Proactively identify potential issues and work with internal teams to resolve them, ensuring minimal disruption to the client's operations. • Travel as required to meet with clients and support project implementations.