Practice EHR
Practice EHR is a comprehensive electronic health record (EHR) software solution designed specifically for medical professionals. It offers an array of features that streamline practice management, including scheduling, e-prescribing, billing, and reporting. With a user-friendly interface and cloud-based accessibility, Practice EHR allows healthcare providers to focus more on patient care and less on administrative tasks, making it suitable for practices of any specialty and size.
EHR • Medical Technology • Healthcare • Practice Management • Revenue Cycle Management
Customer Support Specialist
March 1
Practice EHR
Practice EHR is a comprehensive electronic health record (EHR) software solution designed specifically for medical professionals. It offers an array of features that streamline practice management, including scheduling, e-prescribing, billing, and reporting. With a user-friendly interface and cloud-based accessibility, Practice EHR allows healthcare providers to focus more on patient care and less on administrative tasks, making it suitable for practices of any specialty and size.
EHR • Medical Technology • Healthcare • Practice Management • Revenue Cycle Management
📋 Description
• At Practice Better, we believe practitioners and their clients deserve better. • We’re changing how health and wellness practitioners work by building a modern EHR that’s designed to support the health of their clients and their practice at the same time. • We’re on a mission to help millions of practitioners build the independent practice of their dreams. • We’re seeking a Customer Support Specialist to support and engage our users as we scale our SaaS company. • You will have an opportunity to help implement new programs and processes to ensure maximized customer satisfaction and retention. • You will be given a lot of autonomy and ownership over your work, and have the team there to support you.
🎯 Requirements
• 2+ years experience in a customer support role in a SaaS environment • Excellent written, oral, and communication skills in English • Tech-savvy, work with customers to easily solve questions (technical and non-technical) • Experience in a customer support role in the Health and Wellness, Health-Tech Industry is a bonus • Experience with Live-Chat support is preferred
🏖️ Benefits
• Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work. • Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental. • Sprout Family: Receive personalized support for the family-building process, accessing top-quality care. Schedule a consultation with Sprout's Team for guidance, education, coaching, and assistance in finding a top provider, addressing medical, legal, or regulatory concerns throughout your journey. *Currently for Canadian Employees Only* • Inkblot: Access to one of Canada's leading digital mental health companies, focusing on offering secure online video counseling through our corporate mental health programs and individual counseling services. *Currently for Canadian Employees Only* • Choose your device: Are you Team Windows or Apple? You shouldn’t have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick! • Home Office Allowance: $500/year to ensure your home office is set up for optimal comfort and productivity. • Health & Wellness Allowance: $750/year to support your health & wellness-related goals and hobbies. • Learning & Development Allowance: $1000/year to explore a new skill, attend a conference, read some new books, etc. • Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery. • Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.
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