Commercial Customer Success Engineer

3 days ago

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Procore Technologies

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Construction Software • Construction Project Management Software • Online Project Management Software • Web-based Construction Management Tools • iPad for Construction

1001 - 5000

Description

• Drive the success of Procore’s commercial customers • Be the product champion of Procore and serve as a subject matter expert • Help organizations understand best practices around construction technology and solutions • Partner closely cross-functionally with Sales, PS, Support, Product, and Marketing • Make data-driven recommendations to customers on optimizing Procore value • Craft value-based presentations addressing customer business problems • Provide product roadmap and release updates to customers • Drive product demonstrations and coordinate multiple technical resources • Serve as a technical account manager with high responsiveness and customer service • Collaborate with all levels of Procore organization to develop best practices • Develop mastery of Procore’s products, professional services, and industry best practices • Up to 50% travel to client sites and industry events

Requirements

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred • 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience • 5+ years of Construction industry expertise preferred • Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies • Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects • Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing • Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data • Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus • Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus • Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred • Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred • A positive energy source in a fast-paced, diverse, forward-looking environment.

Benefits

• Generous paid time off • Healthcare coverage • Career enrichment and development programs