Customer Success Team Manager

August 16

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Propelus

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We power professionals.

HealthTech • GovTech • Continuing Education

201 - 500

Description

• The Customer Success Team Manager is responsible for the day-to-day management and operational success of a team of Customer Success Managers (CSMs). • Collaborates closely with the Operations Lead to optimize workflows and processes, ensuring alignment with broader company objectives.

Requirements

• Bachelor’s degree or equivalent relevant experience preferred. • 7+ years of experience in customer success, account management, or related roles, with at least 3 years in a team management capacity, preferably in the healthcare technology industry. • Proven ability to manage and motivate a team, driving high performance and customer satisfaction. • Strong collaboration skills, particularly in working with cross-functional teams and operational partners. • Exceptional communication skills, with experience managing client relationships and resolving complex issues. • Highly organized and detail-oriented, with strong problem-solving and decision-making abilities. • Proficiency with CRM platforms and customer success software. • Travel up to 10% of time may be required • Experience in Healthcare IT is preferred.

Benefits

• Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine! • Professional development allowance to help you grow in the ways that mean the most to you. • Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent. • 401K with company matching, as well as financial planning education and resources. • Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. • Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services. • Check us out for yourself at our careers page or our Propelus culture Instagram accounts.