Senior Customer Success Specialist

November 6

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Prosci

WebsiteLinkedInAll Job Openings

Change Management Research • Change Management Training • ADKAR • Change Management • ADKAR Model

201 - 500

💰 Private Equity Round on 2016-12

Description

• Overview• Since our founding in 1994, Prosci has been laser-focused on change• Our solutions empower customers with lasting change resiliency through training, advisory services, and licensing options• The Senior Customer Success Specialist acts as the ultimate advocate for Prosci’s Enterprise clients• This role is about building deep, trusting relationships and delivering an outstanding client experience• You will manage client engagements from start to finish ensuring smooth program execution • Your ability to anticipate client needs and deliver tailored solutions will be key

Requirements

• Customer Focus • Build Networks • Communicates Effectively • Decision Quality • Situational Adaptability • Resourcefulness • Proficiency with CRM systems and data analysis tools • Familiarity with Microsoft 365 and virtual meeting platforms • Basic understanding of change management principles • Bachelor's degree in Business, Communications, or relevant field OR similar relevant professional field experience • 5-7 years of experience in customer success, account management, or a similar role • Demonstrated ability to manage client relationships and deliver high-quality service • Demonstrated ability to coach and mentor team members • Familiarity with software-as-a-service (SaaS) and change management tools • Proven ability to view and service clients holistically

Benefits

• Comprehensive wellness benefits • Generous flexible paid time off • Holidays and volunteer time • Medical, dental, and vision insurance • Long-term and short-term disability programs • Life and pet insurance • 401k with company matching • Access to LinkedIn Learning • Opportunities to collaborate with colleagues globally • Employee-led interest and resource groups • In-person local or market-wide events