Team Lead - Customer Service

2 days ago

Apply Now

Receive Emails with Similar Jobs

Prudential Financial

WebsiteLinkedInAll Job Openings

Financial Services • Investment Management • Life Insurance • Retirement Benefits • Group Benefits

10,000+

Description

• Support, promote, and drive process improvement methodologies and best practices that enhance customer service and increase employee satisfaction and engagement • Analyze trends and identify root causes for complex customer service issues • Recommend process improvements and service enhancements • Maintains strong relationships with the team, GI OSGLI’s BSD Team and our IT resources • Works independently with minimal direction • Maintains advanced knowledge of multiple business process, products, and procedures • Creating and monitoring process flows for the back office • Supporting customer service initiatives and projects as assigned

Requirements

• Typically 1-3 years of directly related customer service experience and well-developed transaction processing experience • College degree or equivalent business/military experience preferred • Excellent interpersonal skills with an ability to think like the customer • Proven ability to manage multiple assignments concurrently • Demonstrated initiative and motivation through success in previous roles • Excellent written and oral communication skills • Analytical and problem-solving skills • Proficiency in the Microsoft Office suite a plus • Flexibility and responsiveness to change; ability to be a change agent for the team • Ability to work independently as well as in a team environment

Benefits

• Standard benefits package including paid time off • Medical • Dental • Retirement • Eligibility for additional compensation and/or benefits