Manager of Client Experience - CDP / Lifecycle Marketing

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PureCars

WebsiteLinkedInAll Job Openings

Digital Marketing • Search Engine Marketing (PPC) • Display Advertising • Dealer Solutions • Social Media Marketing

201 - 500

💰 Venture Round on 2019-05

Description

• Manage the success and professional growth of a team of CDP / LifeCycle Marketing / Digital Advertising Account Executives who are responsible for the relationship management, retention, and growth of PureCars’ client base. • Oversee the daily and weekly activity of your direct reports as well as the digital marketing performance of each account within the representative’s account base to proactively identify opportunities for account expansion and/or risks of churn. • Act as the primary point of escalation for all high-level or complex customer issues shared by your direct reports and effectively prescribe and implement solutions. • Partner with Performance and Sales leadership to identify communication and process improvement opportunities leading to increased retention and the acquisition of additional rooftops. • Analyze individual, team, and account performance data with your direct reports on a consistent basis, share performance data with the Director of Client Experience, Direct Accounts and establish and manage go-forward action plans with your team. • Interface directly with clients, conduct and shadow on technical QBR calls, and present performance metrics of your total book of business to internal executives.

Requirements

• Track record of success in managing a large book of clients within a digital marketing/SaaS environment. • Automotive tech experience is highly preferred. • Strong technical knowledge and ability to communicate technical concepts around Search (paid and organic), Programmatic, and Social Media digital marketing technologies and best practices. • Experience in coaching and mentoring other Account Executives, tracking direct report activity metrics, and identifying churn risks and growth opportunities within client accounts. • Adept in Account Executive best practices and in teaching successful methods in order to scale best practices across teams. • The perfect combination of data-driven decision making combined with a human-oriented approach towards relationship management and growing others. • Excellent communication and presentation skills - you will regularly present to internal executives and national clients!