Commercial Account Manager

November 4

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Ramp

WebsiteLinkedInAll Job Openings

Corporate Cards • Business Cards • Spend Management • Finance Automation • Expense Management

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🏢 Enterprise

💰 $15M Series C on 2012-09

Description

Commercial Account Managers at Ramp serve as the primary point of contact post-sale and are responsible for driving product and spend activation and long-term growth by owning onboarding/implementation, expansion, and retention across a book of SMB customers. • Drive revenue for Ramp by owning onboarding & implementation, expansion, renewals, retention, and overall growth across a book of ~150-200 SMB customers. • Partner with the Account Executive team to deeply understand new customers’ current workflows and processes, pain points, priorities, and obstacles to achieve a full rollout. • Ensure fast, thorough, and complete product onboarding and spend migration of new Ramp customers within 60 days by educating on Ramp’s best practices. • Once implementation is complete, lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients to maximize ROI. • Build and nurture strong relationships with C-suite executives and finance/accounting professionals to understand their pain points and priorities to deepen the usage of Ramp. • Work cross-functionally with internal teams to ensure customer feedback is reviewed and prioritized to enhance the customer experience

Requirements

Minimum 3 years of experience in sales, customer success, or account management experience in a B2B organization • Proven track record of exceeding quota and/or outperforming key target metrics • Exceptional project management and time management skills • Excellent verbal and written communication skills, as well as interpersonal skills • Desire to learn the product inside out and become an expert in Ramp’s full range of product, integration, and configuration options • Ability to anticipate customers’ needs and position product solutions accordingly • Intellectual curiosity to support customers across a wide range of industries • Ability to proactively identify expansion opportunities to drive additional revenue and growth of existing customer base • High adaptability and ability to thrive in a fast-paced environment • Familiarity with basic sales tools and common metrics

Benefits

100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $5,000 per year) • WFH stipend to support your home office needs • Wellness stipend • Parental Leave • Relocation support for NY • Pet insurance