Credit Management Company
Credit Management Company (CMC) is a specialized firm focused on enhancing cash flow for its clients through advanced accounts receivable management and debt recovery solutions. CMC serves a variety of markets, including healthcare, government, higher education, and financial services, by providing first-party A/R management, bad debt recovery, and denials management. The company prides itself on state-of-the-art technology, efficient processes, and a highly trained staff to provide optimal collection practices. CMC aims to build trusted partnerships by aligning with customer service values and offering comprehensive services across all 50 states.
Early Out Services • Bad Debt Recovery • Automated Outbound Calling, Rapid Response • Precollection Letters • Statement Creation
Patient Account Representative
November 4, 2024
Credit Management Company
Credit Management Company (CMC) is a specialized firm focused on enhancing cash flow for its clients through advanced accounts receivable management and debt recovery solutions. CMC serves a variety of markets, including healthcare, government, higher education, and financial services, by providing first-party A/R management, bad debt recovery, and denials management. The company prides itself on state-of-the-art technology, efficient processes, and a highly trained staff to provide optimal collection practices. CMC aims to build trusted partnerships by aligning with customer service values and offering comprehensive services across all 50 states.
Early Out Services • Bad Debt Recovery • Automated Outbound Calling, Rapid Response • Precollection Letters • Statement Creation
📋 Description
• Communicate with patients via telephone on an inbound and outbound dialing system. • Manage multiple accounts to resolve patient account balances. • Demonstrate superior customer service skills, patience and diligence with each account. • Provide consistent follow-up with patients and third-party insurance carriers. • Negotiate settlements and payment plans with patients under specific guidelines and collect and process payments on accounts. • Keep detailed records of all customer communications, payment plans, and amounts paid. • Use automated dialing technology. • Follow scripting specific to client requirements, state and federal laws. • Navigate multiple databases and healthcare provider systems to obtain information regarding the medical treatment of patients. • Navigate multiple payment portals to process immediate payments, establish recurring payments and follow specific scripting for PCI compliance. • Navigate multiple insurance verification websites to verify patient eligibility. • Responsible for educating patients on balances owed with detailed explanation. • Meet and/or exceed monthly financial goals.
🎯 Requirements
• 2 years call center experience required. • 2 years medical billing / insurance verification experience required. • 1 year successful remote experience required. • Bilingual proficiency in Spanish a plus.
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