Patient Account Representative

November 4

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Logo of Credit Management Company

Credit Management Company

Early Out Services β€’ Bad Debt Recovery β€’ Automated Outbound Calling, Rapid Response β€’ Precollection Letters β€’ Statement Creation

51 - 200

Description

β€’ Communicate with patients via telephone on an inbound and outbound dialing system. β€’ Manage multiple accounts to resolve patient account balances. β€’ Demonstrate superior customer service skills, patience and diligence with each account. β€’ Provide consistent follow-up with patients and third-party insurance carriers. β€’ Negotiate settlements and payment plans with patients under specific guidelines and collect and process payments on accounts. β€’ Keep detailed records of all customer communications, payment plans, and amounts paid. β€’ Use automated dialing technology. β€’ Follow scripting specific to client requirements, state and federal laws. β€’ Navigate multiple databases and healthcare provider systems to obtain information regarding the medical treatment of patients. β€’ Navigate multiple payment portals to process immediate payments, establish recurring payments and follow specific scripting for PCI compliance. β€’ Navigate multiple insurance verification websites to verify patient eligibility. β€’ Responsible for educating patients on balances owed with detailed explanation. β€’ Meet and/or exceed monthly financial goals.

Requirements

β€’ 2 years call center experience required. β€’ 2 years medical billing / insurance verification experience required. β€’ 1 year successful remote experience required. β€’ Bilingual proficiency in Spanish a plus.

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