Patient Account Representative

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Early Out Services • Bad Debt Recovery • Automated Outbound Calling, Rapid Response • Precollection Letters • Statement Creation

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Description

• Communicate with patients via telephone on an inbound and outbound dialing system. • Manage multiple accounts to resolve patient account balances. • Demonstrate superior customer service skills, patience and diligence with each account. • Provide consistent follow-up with patients and third-party insurance carriers. • Negotiate settlements and payment plans with patients under specific guidelines and collect and process payments on accounts. • Keep detailed records of all customer communications, payment plans, and amounts paid. • Use automated dialing technology. • Follow scripting specific to client requirements, state and federal laws. • Navigate multiple databases and healthcare provider systems to obtain information regarding the medical treatment of patients. • Navigate multiple payment portals to process immediate payments, establish recurring payments and follow specific scripting for PCI compliance. • Navigate multiple insurance verification websites to verify patient eligibility. • Responsible for educating patients on balances owed with detailed explanation. • Meet and/or exceed monthly financial goals.

Requirements

• 2 years call center experience required. • 2 years medical billing / insurance verification experience required. • 1 year successful remote experience required. • Bilingual proficiency in Spanish a plus.