Strategic Accounts Manager

March 25

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Ritchie Bros.

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Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.

Auctions • Transportation • Construction • Mining • Forestry

1001 - 5000 employees

🛍️ eCommerce

🚗 Transport

💰 Post-IPO Equity on 2023-01

📋 Description

• The Strategic Account Manager - IAA is a key role responsible for managing and nurturing high-value accounts within the Finance & Bank sector of IAA’s Remarketing business and Strategic Account team. • This role is focused on maintaining and growing client relationships, driving revenue growth, fulfilling customer needs such as inventory management, reporting & ad hoc requests utilizing third party systems such as Auto IMS & IAA’s internal and customer-facing systems. • The overall goal is to ensure exceptional customer satisfaction. • The successful candidate will work closely with cross-functional teams to enhance client engagement strategies and support the company's broader growth objectives.

🎯 Requirements

• Extensive experience in account auction or remarketing role required with at least 5 years in an account management capacity. • Proven experience in account management, with a preference for candidates familiar with the insurance, salvage, recycling, automotive, or related industries. • Strong communication and relationship-building skills, with a demonstrated ability to negotiate effectively and influence stakeholders at all levels, even in challenging or high-stakes situations. • Demonstrated success in managing high-value client portfolios and achieving growth targets. • Proficiency in Salesforce CRM and MS360 for account tracking, reporting, and communication. • Strong analytical abilities to interpret client data and refine account strategies. • Exceptional communication, and problem-solving abilities. • Ability to build and maintain authentic, trust-based relationships with clients and internal stakeholders. • Capability to grow and develop a team as the business expands, fostering a collaborative and high-performing culture. • Familiarity with the salvage, recycling, automotive, or related industries, with the ability to quickly transfer and apply expertise to meet business goals will be highly regarded. • Professional work and home office environment as well as yard and client visits • Must be able to travel when needed (25%)

🏖️ Benefits

• Medical, dental, vision, and basic life insurances • 401k plan with 100% match for first 4% • 15 days of PTO each year