Customer Success Architect

November 26

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Red Hat

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cloud computing • hybrid cloud management • Linux • open source • virtualization

10,000+

💰 Corporate Round on 1999-03

Description

• Executes and documents technical engagements, as defined by the Customer Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products • Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices • Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources • Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption • Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes.

Requirements

• U.S. citizenship to fulfill government contract • Ability to lead and deliver consultative type customer-facing engagements • Extensive experience working in enterprise software and Software-as-a-Service (SaaS) from a development, engineering, support or Quality Assurance (QA) perspective • Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience) • Proficient verbal and written English communication skills, with an ability to convey complex information to customers both clearly and concisely • Demonstrable presentation and facilitation skills • Experience in defining and gathering goals, requirements, and defining outcomes, which can be used to drive work done and outcomes with customers • Willingness to travel within the region, visit customers and partners, attend conferences and other events • Deep expertise in application migration and development in container platforms. • Deep experience building and deploying applications using modern CI/CD pipelines and DevOps practices. • Experience with Kubernetes and containers-based platforms such as OpenShift. • One or more of the following is a plus • Experience with customer/tenant onboarding onto an Enterprise Platform-as-a-Service environment • Experience with breaking down communication and culture barriers between Operation and Development teams • Work with Backstage, Red Hat Developer Spaces, or similar common developer IDE deployments • Experience with management, logging and observability products and solutions • Knowledge of virtualization technologies for application deployment and operations like VMware vSphere, KVM, etc. • Experience with programming languages such as Java, C#, Python, Go, or Ruby • Experience with development technologies similar to Spring Boot, Node.js, JBoss EAP, JakartaEE, OpenJDK, and Quarkus • Experience with enterprise application integration technologies similar to Fuse (Camel), API management (3Scale), and AMQ Streams (Kafka) • Experience with on-premise and data center installations including compute, storage, networking • Understanding of broader enterprise architecture requirements that will affect application platforms such as cyber security, compliance/policy, and the broader enterprise IT and applications landscape • Experience or certification with any public cloud provider • Any Red Hat certification • U.S. DoD security clearance

Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!