Senior Support Engineer

September 18

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Relyance AI

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Description

• Manage complex customer support cases • Troubleshoot escalated issues • Collaborate with internal teams to provide solutions • Create knowledge materials and upskill colleagues • Maintain deep knowledge of Relyance platform and technologies

Requirements

• Bachelor’s degree or master’s in computer science, engineering, business or related field • Eagerness to learn and rapidly acquire new skills • Ability to work the night shift in Bangalore, India • 5+ years of demonstrated experience with Privacy platform or deep relevant technical skills • Strong analytical problem-solving abilities • Exceptional developed written and verbal communication skills • Ability to work with and troubleshoot complex, web-based software suites • Knowledge of development processes, operating systems, browsers, programming languages • Flexible attitude and willingness to work alternative shift patterns

Benefits

• Equal opportunity employer • Celebrates diversity • Committed to inclusive environment • Fair and equitable compensation practices