Field Onboarding Specialist

November 19

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ReMatter

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software • dispatching • inventory management • scrap • scrap software

2 - 10 employees

Description

• Build a deep understanding of the scrap metal recycling industry and how ReMatter can help Recyclers operate more efficiently and improve business outcomes • Become an expert on the ReMatter product and its use cases for recyclers • Support onboards for our new customers through successful launch and ongoing use • Configure customer hardware supporting ReMatter’s software platform, such as IP cameras, scales, and printers • Lead virtual end-user trainings during and after onboarding • Travel to scrap yards for in-person go-lives and training on an as-needed basis • Hone your customer experience skill-set including clear communication, expectation-setting, problem-solving, and more

Requirements

• 4+ years of prior success in a customer-facing role, preferably in training, support, or a related function in a SaaS environment • Prior work experience with Windows operating system, remote desktop software, and other software/IT programs • Experience installing and setting up hardware (E.g. cameras) • Strong written and verbal communication • A positive attitude and can-do mindset • Strong self-motivation, grit, and a competitive spirit • A customer-first mindset and bias towards action • Highly organized and detail-oriented • Demonstrated ability to work in a fast-paced and dynamic work environment • Fluent Spanish is a huge plus!

Benefits

• Flexible time off policy to balance your work and life • Medical, dental, and vision coverage • 401(k)