Customer Care Consultant - Real Estate Software Specialist
6 days ago
Description
• Provide prompt, professional responses to incoming support requests, ensuring customer satisfaction and timely issue resolution. • Diagnose and troubleshoot software issues, guiding clients through solutions and escalating complex issues when needed. • Educate clients on product features and best practices, helping them make the most of our software. • Document common customer issues and solutions to improve the support knowledge base and efficiency. • Uphold our reputation for excellence by delivering outstanding service and embodying our commitment to client success.
Requirements
• Proven experience in customer service, ideally within real estate, property management, or software support. • Knowledge of the UK property market and a strong interest in property technology. • Excellent written and verbal communication skills, with the ability to convey technical information clearly. • Proactive, empathetic, and customer-centric approach to support. • Tech-savvy with the ability to quickly learn new software.
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