Cloud Support Engineer

February 20

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RemoteWoman

RemoteWoman is a platform that connects professionals with remote job opportunities specifically at female-friendly companies. It offers curated listings across various fields including marketing, development, design, product management, sales, and support, allowing talented women to find flexible work arrangements that suit their lifestyles. The company also highlights success stories of women thriving in remote roles and fosters a community for support and networking among remote workers.

πŸ“‹ Description

β€’ Your work directly shapes the customer experience, ensuring that technically sophisticated users receive timely, effective solutions to complex challenges within our products that search engines can’t solve. β€’ Every day, you apply your expertise in Linux, MySQL, DNS, CDNs, SSL, Redis, various programming languages, and more to troubleshoot and resolve issues through support tickets, live chat, and occasional voice calls. β€’ Beyond problem-solving, you drive continuous improvement, refining support processes, testing new strategies and collaborating with teammates to enhance both customer satisfaction and internal workflows. β€’ Your contributions strengthen Platform.sh’s reputation as a trusted, developer-first platform, making a lasting impact on both our customers and the evolution of our products. β€’ When users think of how great Platform.sh is, they think of you.

🎯 Requirements

β€’ Linux System Administration Expertise: Strong command of Linux environments, ensuring efficient system operation and troubleshooting. β€’ Web Development Knowledge: Experience with PHP, Python, Ruby, or Go, with an understanding of backend development principles. β€’ Version Control Proficiency: Skilled use of Git for managing code repositories and collaborative development. β€’ DNS Management Familiarity: Understanding of DNS configuration and troubleshooting for seamless domain management. β€’ Encryption & Security Expertise: Solid grasp of TLS and encryption protocols to maintain secure communication. β€’ Exceptional Communication Skills: Clear, empathetic, and effective customer support and technical documentation.

πŸ–οΈ Benefits

β€’ Annual team gatherings β€’ Wellness budget β€’ Professional development budget β€’ Office equipment budget β€’ Comprehensive health coverage (CA, ES, FR, UK, USA) β€’ Competitive PTO β€’ Inclusive parental leave β€’ Company stock options β€’ Remote work travel program

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