Customer Implementation Specialist

6 days ago

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Description

• Customer Implementation Specialist. • Lead the implementation of Reveleer Prospective Risk offerings for clients, ensuring successful deployment and utilization of the platform. • Collaborate with cross-functional teams, including client services, product management, and technical support, to define project requirements, timelines, and deliverables. • Conduct thorough assessments of client needs and workflows to tailor implementation plans accordingly. • Serve as the primary point of contact for clients throughout the implementation process, addressing inquiries, resolving issues, and providing guidance as needed. • Manage project scope, timelines, and resources to ensure projects are completed on schedule. • Provide training and support to clients to facilitate user adoption and maximize platform utilization. • Monitor post-implementation performance and identify opportunities for optimization and enhancement.

Requirements

• Bachelor's degree in healthcare management, business administration, information technology, or related field. • Minimum of 2 years of experience in SAAS implementation within the health tech, EMR, or value-based care market. • Proven track record of successful project management, including project planning, execution, and monitoring. • Strong understanding of project setup processes and methodologies. • Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders at all levels. • Solid analytical and problem-solving abilities, with a keen attention to detail. • Self-motivated and proactive, with the ability to work independently and as part of a team in a fast-paced environment. • Experience with Risk Adjustment offerings or similar healthcare technology solutions is a plus.

Benefits

• Competitive salary • Medical, Dental and Vision benefits • 401k with employer matching • Generous PTO plan