Manager of Account Management
5 days ago
Description
• Lead, mentor, and manage a team of 6 Account Managers • Oversee customer retention, renewal, and upsell strategies • Develop playbooks and training materials for the account management team • Conduct daily team huddles and weekly 1-on-1s to drive performance • Serve as the escalation point for customer issues, ensuring timely resolution • Collaborate with Sales, Onboarding, and Product teams to enhance client experience • Analyze data to optimize client segmentation and engagement strategies • Contribute to product feedback and feature development based on client insights • Drive strategic initiatives to boost account retention and reduce churn
Requirements
• Bachelor’s degree required • 3+ years of experience managing account management teams required • 2+ years of Account Management or a similar client-facing role experience required • High-volume accounts management (100+ accounts managed) experience required • CRM and other customer success management tools experience required • Proven track record in client retention, renewal, and upselling required
Benefits
Medical • Dental • 401k • Work from home stipend • Unlimited PTO • Parental leaves
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