Channel Manager - LATAM - Contact Center - Spanish Speaking

March 21

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RingCentral

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RingCentral is a leading global provider of cloud-based communications and collaboration solutions for businesses. It offers a comprehensive suite of services including voice, video, messaging, and collaboration tools that integrate seamlessly across devices to enhance communication and productivity. Over 400,000 organizations worldwide, from small businesses to Fortune 1000 companies, rely on RingCentral to connect teams, manage customer interactions, and conduct virtual events. With its robust and secure platform, RingCentral empowers businesses to stay connected and efficient, supported by AI-driven capabilities and a strong emphasis on innovation and reliability.

Cloud-based business phone systems • virtual PBX • unified communication • smartphone apps • Internet fax

5001 - 10000 employees

Founded 1999

📡 Telecommunications

☁️ SaaS

📋 Description

• The Channel Manager LATAM - Contact Center is a key role within our partner ecosystem. • This position is responsible for managing and growing relationships within MCM and Ho1a in Mexico. • This position requires strong technical and commercial understanding of Contact Center solutions. • Act as the go-to expert on RingCentral Contact Center (CC) solutions. • Maintain a strong understanding of competitor solutions and differentiate RingCentral’s offering through consultative engagement. • Provide expert guidance in designing and customizing solutions that match the needs of different industries. • Lead comprehensive Contact Center (CC) training programs for sales and pre-sales teams. • Collaborate with partners to analyze business opportunities, ensuring well-structured responses. • Ensure that deployment, activation, and ongoing support processes are optimized to provide end customers the highest level of service. • Secure a strong presence within assigned accounts to influence decision-makers and drive strategic initiatives.

🎯 Requirements

• Proven experience in channel sales management, preferably in UCaaS and Contact Center solutions. • Strong understanding of Mexican telecom operators and channel partners, especially MCM and Ho1a. • Ability to deliver high-impact sales training and enablement programs for partner sales and pre-sales teams. • Technical and commercial acumen to evaluate project requirements, RFPs, and RFIs. • Excellent communication and negotiation skills, with the ability to build trusted relationships at all levels of an organization. • Demonstrated ability to perform live solution demonstrations and adapt presentations to complex Contact Center use cases. • High energy, proactive mindset, and self-starter attitude. • Capable of working independently while collaborating with cross-functional teams. • Willingness to travel up to 50% of the time across Mexico.