Account and Relationship Manager

6 days ago

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Assessment • Software • Examination • Revalidation • Education

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Description

• Accepting Applications until December 1st, 2024. • Full-time, permanent position based in Canada (remote). • Salary: $105,000 - $120,000 CAD (depending on experience) plus profit share. • Industry: Education and Software, focus on medical and allied health • In this role, you will be responsible for effectively building and maintaining key relationships across several customers. • You will lead and take operational ownership of customer relationships while collaborating with the customer delivery specialists you will work closely with as a part of the customer success team. • Customer Retention: Retain existing customers by promptly addressing their needs and resolving issues. • Customer Satisfaction and Success: Ensure customers achieve their goals with the risr/ platform, maximizing value, fostering loyalty and building key relationships. • Upselling and Cross-selling: Identify opportunities to offer additional features, services, and products to increase revenue and traction. • Minimize customer loss: Monitor customer engagement to prevent cancellations/ensure renewals proactively. • Relationship Building: Develop trust-based relationships with key stakeholders for long-term partnerships. • Renewal Management: Oversee contract renewals to ensure timely continuation and discuss necessary adjustments. • Account Expansion: Encourage broader product adoption within customer organizations. • Feedback Collection: Gather customer insights to inform product improvements and new features. • Cross-functional Collaboration: Work with sales, customer success, and product teams to align offerings with customer needs. • Billing/Invoicing: Work in conjunction with Customer Delivery Specialists and finance team to ensure products/services are delivered successfully and invoiced on time. • Reporting and Analysis: Provide internal updates on account health, customer satisfaction, and potential risks. • Market and Product Expertise: Stay informed about industry trends and product updates to advise customers effectively.

Requirements

• 5 years experience in account and relationship management at a company that provides SaaS solutions • Technical-minded and solution-oriented • Excellent communication and Stakeholder management skills • Ability to build a detailed understanding of assigned clients • Digital Transformation exposure utilising SaaS solutions and services • Consultative and “same-side” solution selling and relationship management experience up to C-Level stakeholders

Benefits

• Work from home and/or at a co-working space. • Freedom to choose your equipment and training as you see fit. • Freedom from corporate bureaucracy, which slows people down and stops them from giving their best. • Access to open-book finances: everyone in the company knows our income, outgoings, what we have in the bank and everyone’s salary. • A generous salary, benefits package (including enhanced parental leave policies based on length of service) and participation in profit share. • Generous Health and Wellbeing Allowance (approx. $2000 per annum). • risr/ pays for your internet • risr/ pays for mobile phone and contract • risr/ provides truly flexible working and autonomy • risr/ allows you to set your working routine to suit you based around your role and team • risr/ has no defined maximum holiday allowance - you are free to manage your own time • Participation in risr/ profit share. 25% of the profits risr/ makes is split equally between the risr/ employees