Tier 3 IT Help Desk - Remote Tech Service
December 14
🇺🇸 United States – Remote
🔔 Pennsylvania – Remote
💵 $20 - $30 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💻 IT Support
🦅 H1B Visa Sponsor
Description
• Troubleshoot and resolve store hardware and software issues • Understand complex troubleshooting and resolve assigned front-end and pharmacy problems • Detail all actions taken and maintain progress reports within the current problem-tracking application • Answer incoming calls and thoroughly detail the issue in the problem-tracking application • Escalate problem calls when necessary or request guidance when obstacles prevent timely resolution • Keep lead support representatives, FSS supervisors, and store associates/ management up to date regarding company-wide issues • Develop and accurately utilize Problem Diagnosis Resolution (PDR) documentation • Assist with mentoring subordinate Field Systems Support (FSS) associates • Track problem resolution when dispatching a third-party vendor to complete on-site repairs • Provide on-the-job and/or classroom training to associates
Requirements
• H.S. Diploma or General Education Degree (GED) Required • 3 years of experience in a retail systems support environment Required
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