RouteThis
RouteThis is a company that specializes in optimizing in-home WiFi experiences for service providers and IoT and Smart Home brands. Their software solutions, such as RouteThis Certify and RouteThis Resolve, provide tools for optimizing WiFi installations and repairs, troubleshooting, and empowering customers to self-diagnose connectivity issues using mobile devices. RouteThis's platform is designed to be CPE-agnostic and scalable, offering service providers and smart home companies a way to improve customer satisfaction and reduce support calls. The company emphasizes delivering actionable insights and a seamless onboarding experience, with solutions implemented in over 30 countries and supporting over 6 million homes annually.
Analytics • Smart Home • Routers • Wi-Fi • Customer Service
Senior Customer Success Manager - Enterprise
March 8
RouteThis
RouteThis is a company that specializes in optimizing in-home WiFi experiences for service providers and IoT and Smart Home brands. Their software solutions, such as RouteThis Certify and RouteThis Resolve, provide tools for optimizing WiFi installations and repairs, troubleshooting, and empowering customers to self-diagnose connectivity issues using mobile devices. RouteThis's platform is designed to be CPE-agnostic and scalable, offering service providers and smart home companies a way to improve customer satisfaction and reduce support calls. The company emphasizes delivering actionable insights and a seamless onboarding experience, with solutions implemented in over 30 countries and supporting over 6 million homes annually.
Analytics • Smart Home • Routers • Wi-Fi • Customer Service
📋 Description
• RouteThis is a Waterloo-based B2B software company whose time has come to level up! • We’re on a mission to intelligently automate customer support experiences with a market-leading platform that keeps WiFi connected homes future optimized. • RouteThis solutions are changing the world of WiFi installation and support and we are looking for amazing talent to join our team and help us revolutionize this $15 billion dollar industry. • As the Senior Customer Success Manager, your role is to drive the strategy, execution and success of RouteThis’ Growth tier accounts post sale & adoption. • Your goal will be to understand executive priorities and drive a cross functional client service team (CST) to deliver solutions that ensure high CSAT and renewal rates. • We care deeply about our customer’s success, innovation, working together, and moving fast and are looking for people who share these values and are ready to execute against them every day.
🎯 Requirements
• 5+ years of deep experience successfully managing large enterprise accounts/renewals • A technical background, previous experience as a TAM, SE, or a technical degree/experience is needed for this role • Capable of building relationship maps and managing high and wide in customer organizations • Proven experience building customer relationships across various audiences including executive relationships. • Communicate at an audience level and support operations teams in communicating RouteThis’ value within the customer organization • Ability to effectively forge new customer relationships both at executive and influencer levels using a variety of techniques including cold outreach • Ability to understand and analyze data, use this information to tell stories with data and help customer leverage full value from RouteThis • You have managed high growth and enterprise accounts leveraging your personal abilities to grow and retain customers • Ability to deeply understand enterprise strategic goals across a wide range of personas • Exceptional listening skills and master storyteller, able to see the narrative for how your products and solutions "fit in" • Ability to map and navigate large/complex customer organizations, achieving buy-in to your programs/plans and influencing change • Solid experience managing the renewal process, inclusive of navigating enterprise procurement procedures, speaking to the heart of customer success management
🏖️ Benefits
• Competitive salaries • Stock options • Comprehensive benefits package
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