Customer Support Manager

March 11

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Runwise

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Runwise is a company that offers a comprehensive platform designed to make buildings smarter, more efficient, and easier to manage, all through 100% wireless solutions. Their technology enables property managers to control and optimize building infrastructure, including heating, cooling, flood detection, and gas and toilet leak detection. Runwise boasts significant energy savings for its clients, helping to reduce utility bills and carbon footprints across over 7,500 powered buildings. The platform allows for real-time monitoring and management, providing substantial cost savings and energy efficiency improvements, backed by numerous customer testimonials.

Local Law 87 • Local Law 84 • Boiler Management

11 - 50 employees

🏠 Real Estate

⚡ Energy

🏢 Enterprise

📋 Description

• Runwise is looking for a Customer Support Manager who is highly motivated, results-oriented and focused on business growth opportunities. • You will have the opportunity to work closely with a variety of property companies from large owners to individual coops and condos. • Each customer and each building has unique needs and you act as a trusted advisor. • Customer support managers help troubleshoot customer issues to help ensure they hit their energy reduction goals. • Applicants must have a high-quality internet connection.

🎯 Requirements

• You have 1-2 years of direct customer management experience ideally in a Service Job, Customer Support, Account Management or Sales role • You have excellent social and communication skills and find it easy to get along with others • You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives • You are a problem solver and can diagnose and help troubleshoot problems quickly and efficiently • You are adaptable to quickly changing situations • You are a teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers • You are willing and capable of working very hard and at times longer hours during peak season (winter) • You are passionate about real estate and/or energy efficiency

🏖️ Benefits

• Medical, dental, and vision insurance • HSA & FSA options • Paid Parental Leave • Access to Talkspace & Health Advocate • Flexible PTO • Commuter Benefits • 401K • Company-paid life insurance • Voluntary supplemental life insurance • Free in-office lunch on Wednesdays • Hybrid work environment • Summer Fridays • Monthly L&D Series • Employee Resource Groups (e.g. DEIB Committee, Run Club)