Customer Support Manager
July 24
Description
• Answering live phone calls via our 24/7 support line • Real-time troubleshooting of customer reported issues • Remote monitoring and analysis of multifamily and commercial heating systems • Making settings adjustments as needed to reduce fuel consumption and manage tenant comfort
Requirements
• 1-2 years of direct customer management experience ideally in a Service Job, Customer Support, Account Management or Sales role • Excellent social and communication skills • Ability to build long-term relationships • Problem solver and can troubleshoot quickly • Ability to distill complex systems into simpler concepts • Willing and capable of working hard and longer hours during peak season • Passionate about real estate and/or energy efficiency
Benefits
• Medical, dental, and vision insurance • HSA & FSA options • Paid Parental Leave • Access to Talkspace & Health Advocate • Flexible PTO • Commuter Benefits • 401K • Company paid life insurance • Voluntary supplemental life insurance • Free in-office lunch on Wednesdays • Hybrid work environment • Summer Fridays • Monthly L&D Series • Employee Resource Groups (e.g. DEIB Committee, Run Club)
Apply NowSimilar Jobs
July 23
Acentra Health
1001 - 5000
Support Medicare Appeal process by resolving customer inquiries via telephone.
July 21
Whisker
501 - 1000
Support and advance fire safety operations with technical troubleshooting and customer service.
🇺🇸 United States – Remote
💵 $50k - $54k / year
💰 $31M Private Equity Round on 2019-12
⏰ Full Time
🟢 Junior
💝 Customer Support
July 20
Jabra Hearing
51 - 200
Assist customers with inquiries and administrative tasks for personalized hearing care.
July 18
The Porch Company
11 - 50
Help customers with insurance inquiries as a Licensed Customer Service Representative.