Account Manager - Hospitality Solutions
September 16
Description
• Act as the primary point of contact for assigned hotel accounts, addressing inquiries, resolving issues, retaining customers through renewals and providing ongoing support. • Monitor account health and proactively seek opportunities for upselling and cross-selling additional services. • Conduct needs assessments and deliver tailored presentations to showcase the benefits and ROI of potential solution upselling. • Manage any new solution sales cycle from prospecting to closing, ensuring a smooth transition from sales to implementation. • Collaborate with the marketing team to develop strategies and campaigns that resonate with hotel clients. • Track sales activity and customer interactions in CRM software to ensure accurate reporting and forecasting. • Stay current with industry trends, competitor offerings, and technological advancements to provide informed recommendations to clients.
Requirements
• Bachelor’s degree in business, hospitality management, or a related field. • 3+ years of experience in sales or account management, preferably within the hotel software or hospitality industry. • Proven track record of meeting or exceeding sales targets. • Familiarity with CRM systems and sales enablement tools. • Willingness to travel occasionally to meet clients or attend industry events.
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