SafelyYou
Artificial Intelligence • Alzheimer's Disease • Senior Living • Assisted Living • Memory Care
51 - 200
Product Support Specialist
October 11
SafelyYou
Artificial Intelligence • Alzheimer's Disease • Senior Living • Assisted Living • Memory Care
51 - 200
Description
• Work closely with Business Operations Manager to assist in product development initiatives • Serve as primary contact for resolving technical issues • Analyze and diagnose customer-reported issues • Conduct root cause analysis for recurring problems • Communicate technical issues to the engineering team • Create documentation of bugs and resolutions • Collaborate with Business Operations to resolve issues • Identify trends in recurring issues • Support customer success team in onboarding and training
Requirements
• 3-4 years of experience in product support or technical support • Ability to understand and troubleshoot technical issues • Strong verbal and written communication skills • Familiarity with Agile project management methodologies • Ability to work cross-functionally in a fast-paced environment • Familiarity with healthcare technology or assistive devices
Benefits
• Fully remote • Competitive salary & benefits • Employee premiums for Medical, Dental, and Vision • 401k Program • Monthly Education, Well-being & WFH stipends • Unlimited PTO • Growth Potential • Company Retreats • Medical & Family/Parental Leave
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