Customer Renewal Manager - LATAM

4 days ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $95.1k - $176.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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SailPoint

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SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

Enterprise Software • Identity & Access Management • Identity & Access Governance • Identity Governance & Administration • Compliance Controls

1001 - 5000 employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• Provide end to end renewals execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and amendments. • Leverage internal SailPoint networks to navigate cross-functionally and regionally. • Possess knowledge of SailPoint Terms and Conditions. • Knowledgeable in commercial metrics and forecasting principles. • Ensure data integrity of renewal opportunities. This includes collaborating with Deal Desk, Contracts and Sales to ensure quoting, contracts, and subscriptions are all up to date. • Provide management with regular status updates, summaries of highly complex issues, and accurate visibility to forecasted attrition and escalate as needed

🎯 Requirements

• 3+ years experience in a customer facing role with the ability to influence different stakeholders using strong relationship and communication skills • Proficient verbal and written communication in English, Spanish, and Portuguese required • Previous experience managing SaaS Subscription renewals process is ideal • Previous experience managing Professional Services renewals process is ideal • Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals • Forecasting experience with the ability to forecast accurately • Work effectively in a team environment and generate high impact results measured by renewal bookings • Ability to work through multiple commercial software systems here at SailPoint • Communicate clearly both orally and in written form and proven ability to build strong relationships • Proven ability to organize and prioritize tasks while being process oriented • Highly organized with strong attention to detail • Bachelor’s degree preferred not required or equivalent comparable experience

🏖️ Benefits

• Health and wellness coverage: Medical, dental, and vision insurance • Disability coverage: Short-term and long-term disability • Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) • Additional life coverage options: Supplemental life insurance for employees, spouses, and children • Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account • Financial security: 401(k) Savings and Investment Plan with company matching • Time off benefits: Flexible vacation policy • Holidays: 8 paid holidays annually • Sick leave • Parental support: Paid parental leave • Employee Assistance Program (EAP) and Care Counselors • Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options • Health Savings Account (HSA) with employer contribution