Customer Success Manager

August 17

Apply Now

Receive Emails with Similar Jobs

Salsify

WebsiteLinkedInAll Job Openings

The Commerce Experience Management (CommerceXM) platform that empowers brand manufacturers to win on the digital shelf.

Product Content Management • e-commerce • Product Information Management • Product Content Syndication • Product Information Exchange

501 - 1000

💰 $200M Series F on 2022-04

Description

• This is a remote position and is open to US candidates at this time. • Salsify is seeking a highly motivated, growth-focused, and results-driven Customer Success Manager to engage, enable and retain a portfolio of Salsify’s Enterprise and Global customers. • The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Salsify customers. • This role is passionate about ensuring that customers receive maximum business value from their ProductXM investment. • The results of these interactions are customer retention, customer satisfaction and organically uncovering growth opportunities for Salsify through potential new areas of customer value.

Requirements

• 3+ years of success as a customer success manager, consultant, technical account manager or equivalent • Proven track record of driving measurable customer outcomes and success • Experience managing large, sophisticated projects and/or programs • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions • Has handled ambitious or complex customers or situations and can demonstrate resolutions • Must work within a team environment with sales, services, product and marketing peers • Ability to navigate data and people to find answers

Benefits

• Competitive Salary • Equity • 401 (k) • Unlimited Vacation • Full Benefits: Medical, Dental, and Vision Insurance • Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections • FSA: Medical, Commuter, and Dependent Care • Referral Bonuses