Technical Support Specialist

2 days ago

Apply Now

Receive Emails with Similar Jobs

ScorePlay

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

⚽ Sports

💰 $5M Seed Round on 2023-07

Description

• Ensure customer issues are promptly seen to and resolved. • Work closely with Customer Success and Engineering team. • Manage incoming support tickets, triage issues, and escalate when necessary. • Collaborate with internal teams to solve complex problems and ensure high levels of customer satisfaction. • Collect and relay common customer feedback, feature requests, and pain points to the product and engineering teams to help improve offerings.

Requirements

• Minimum of 1-2 years in a technical support role in a SaaS company is a must, ideally within media/broadcasting industry. • Familiarity troubleshooting technical products across live streaming in the sports media industry would be preferred. • Previous experience working within a fully remote technical support role is a must. • Experience working with technical platforms across at least one of the following: Intercom or Linear or Jira or Zendesk or Logic would be preferable but mandatory. • Familiarity with media softwares such as OBS, VLC, and cloud storage clients (e.g. Cyberduck) would be preferred but not essential. • Basic knowledge or interest in sports, media/video, web design or web based platforms is highly desirable. • Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical customers in a clear, concise, and friendly manner. • Comfortable working in a fast-paced, startup environment where priorities can shift quickly. • Ability to handle multiple tasks simultaneously and manage time effectively.