Customer Support Associate

7 hours ago

Apply Now

Receive Emails with Similar Jobs

Second Nature

WebsiteLinkedInAll Job Openings

51 - 200

Description

• Location: fully remote working - UK only • Hours: Full-time, 40 hours per week • Salary: £24,500 • Working hours may include weekend and bank holiday work • We are looking to bring on a Customer Support Associate to help us continue to deliver the best customer service to our members. • The role primarily entails: • Supporting our members via email and over the phone throughout their Second Nature journey • Problem-solving simple and complex queries in a meticulous, empathetic, and timely manner • Striving to deliver exceptionally high customer satisfaction by consistently exceeding customer expectations • Handling customer complaints with empathy and patience, escalating when appropriate

Requirements

• This is a heavily task-orientated role. Therefore, the ideal person really thrives on getting a lot of things done in an efficient manner • You're able to work to targets and always strive for continuous improvement, personally and within your work function • You're curious and you always seek out the root cause to better improve customer experience • You love communicating with people. Interacting with customers and solving their problems motivates you and gives you energy • You'll need to be particularly strong, efficient, and thorough when it comes to email- and phone call-based communications • You'll be comfortable dealing with sensitive conversations over phone and email • You're a quick learner and you easily adapt to new or changing processes • You're highly empathetic and care about the problems our members are facing

Benefits

• You'll see first-hand the impact that we have on improving thousands of people's lives and tackling the obesity crisis on a daily basis • You'll get to work with amazing, friendly, smart colleagues all incredibly passionate about solving the type 2 diabetes epidemic • 25 days of holiday plus national holidays • Quarterly company socials in London • A budget of £200/year to spend on professional development