Associate Identity Theft Analyst

5 days ago

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Self Financial, Inc.

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Build credit. Build savings. Build dreams.

Financial technology • Consumer financial services • Consumer services • Financial services • fintech

51 - 200

Description

• Investigate and mitigate potential cases of identity theft. • Conduct thorough investigations into reported cases of identity theft, ensuring adherence to company policy and procedures • Use multiple systems and databases to gather applicable information such as transactional data, activity logs, public records, fraud scoring, and other details that may be relevant to the investigation • Analyze collected data to determine the validity of the claim and confirm the tradeline is reporting accurately • Collaborate and work closely with our Fraud Investigation, Credit Resolutions, and Credit Card Disputes teams to ensure the claim is properly addressed • Maintain detailed and accurate records of investigations, including relevant details, actions taken, and outcomes • Make outbound calls to customers when necessary to determine and/or confirm pertinent information • Lend assistance by investigating other types of inquiries such as account takeover and credit reporting disputes as capacity permits

Requirements

• Strong knowledge of financial products, credit reporting, and fraud investigation techniques • Ability to assess complex situations, identify patterns, and connect information • Excellent communication skills to interact with customers and stakeholders • Attention to detail to ensure accurate data collection, analysis, and documentation • Proficiency in systems including but not limited to LexisNexis, Sentilink, eOscar, Palinode, and Salesforce • Ability to work collaboratively in a team environment

Benefits

• Company Equity in the form of Stock Options • Quarterly performance-based bonuses • Generous employer-paid health, vision and dental insurance coverage • Flexible vacation policy • Educational assistance • Free gym membership • Casual dress code • Team building events and activities • Remote work arrangements/ flexible work schedule • Paid parental leave