Account Director - SMB, Turkish Speaking

October 12

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Sensor Tower

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mobile analytics • mobile data • market intelligence • business intelligence • app store optimization

201 - 500

💰 $45M Private Equity Round on 2020-05

Description

• Sensor Tower is the leading solution for mobile and digital marketers, app developers, and industry analysts who demand superior competitive insights into the mobile and digital advertising market economy. • We serve independent and Fortune 500 customers alike, spanning mobile games, agency, travel & hospitality, music, finance, and broadcast entertainment markets. • Our insights are cited by the world’s leading news and finance publications, including the Wall Street Journal, The New York Times, Forbes, Fortune, Bloomberg, CNBC, The Washington Post, and Reuters. • As a Customer Renewals Manager, you’ll play a key role in managing the renewal process of our SMB customer base while working closely with Customer Support to ensure a positive customer experience.

Requirements

• Fluency in English and Turkish. • Intellectually curious self-starter with a knack for problem-solving. • Experience in a customer-facing role. • Familiarity with contracts, terms of service, and legal issues. • Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders. • Phenomenal organisational skills and attention to detail. • Experience with Salesforce (particularly working with the ‘opportunity’ object). • Previous experience in a Sales, Customer Success, or Renewals Management role. • Previous B2B SaaS and/or enterprise software experience. • Assess areas of opportunity to more effectively automate key components of the renewal processes to improve operational efficiency.

Benefits

• Flexible time off so employees can shape their time away from work. • Health and wellness stipend to achieve and maintain a healthy lifestyle through physical and mental fitness. • Monthly internet stipend and a one-time $500 home office stipend.