Customer Success Manager - Enterprise

November 6

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ServiceTitan

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SaaS • Mobile • FinTech

1001 - 5000

Description

• Actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. • Develop a portfolio of ~35 Enterprise customer accounts, all high-touch customers with complex needs. • Regularly gather intelligence on how customers are using our products and determine valuable features/services. • Build and maintain senior-level relationships with customer accounts for a premium experience. • Solve complex problems to strategically increase product value. • Analyze user engagement data and identify actionable insights.

Requirements

• 4+ years of combined experience account and/or project management experience in a customer facing role. • Proven ability to multi-task and manage multiple projects at a time with strong attention to detail. • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others. • Demonstrated ability for and interest in project management and analyzing data sets. • Intelligent, quick thinking, fast learning, and solution oriented. • Adaptable team player with strong communication and organizational skills. • < 25% travel nationwide.

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.