Customer Success Manager - Enterprise

4 days ago

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ServiceTitan

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ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.

SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• Actively manage and develop a portfolio of trades companies. • Play a key role in ensuring company revenue. • Collaborate with customers by solving complex problems with out-of-the-box solutions. • Help find new ways to continuously improve our customers' experience. • Analyze user engagement data and identify actionable insights. • Be a mentor and resource to new hires and non-Enterprise Success Team members.

🎯 Requirements

• 4+ years of combined experience account and/or project management experience in a customer facing role. • Proven ability to multi-task and manage multiple projects at a time with strong attention to detail. • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others. • Demonstrated ability for and interest in project management and analyzing data sets. • Intelligent, quick thinking, fast learning, and solution oriented. • Adaptable team player with strong communication and organizational skills. • < 15% travel nationwide.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.