Enterprise Implementation Consultant

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ServiceTitan

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SaaS • Mobile • FinTech

1001 - 5000

Description

• Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients. • Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment. • Lead scoping and discovery sessions to understand and document business requirements. • Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices. • Conduct training with clients to enable them on the different functions within the software. • Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions. • Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines. • Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features. • Travel for client on-site 20-30% of the time.

Requirements

• Five or more years of relevant work experience that may include a combination of client-facing, project management, technology/SaaS implementation, and/or home services industry. • Bachelor's Degree or equivalent professional work experience. • Exceptionally detail-oriented while being able to manage multiple tasks to successful completion and document thoroughly. • Ability to think several steps ahead and take proactive steps to address roadblocks and issues. • Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership. • Collaborative team player always looking to help and enable others in the organization. • Problem-solver and demonstrate the ability to overcome challenges with creative solutions. • Knowledge and previous experience with Excel and SmartSheet a plus (not required).

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.