Pro Products Implementation Analyst

4 days ago

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ServiceTitan

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SaaS • Mobile • FinTech

1001 - 5000

Description

• Guide customers through software implementation, facilitating seamless transition from sales to deployment. • Collaborate with team to schedule and coordinate user group training sessions as part of the implementation plan. • Regularly communicate project status, risks, and milestones to customers and internal stakeholders. • Strategically manage comprehensive project plans for successful implementation. • Maintain up-to-date accurate documentation of project details, communications, decisions, and change requests. • Dedicated to providing exceptional customer service and support.

Requirements

• Demonstrates understanding of project management principles and practices. • Experience with project planning, scheduling, and risk management. • Strong organizational skills with attention to detail. • Excellent verbal and written communication adapting styles for different audiences. • Flexibility to adapt to evolving software features and project management requirements. • Eagerness to learn new technologies and skills required for the role. • Analytical mindset to identify and address challenges during software implementation. • Upholds strong ethical standards and professionalism in all interactions.

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.