Director of Partnerships

February 11

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

💰 Account Manager

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Siena AI

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Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

📋 Description

• Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. • Join us on our mission to revolutionize customer experience through empathetic AI. • Lead the strategy and execution of our partnerships program. • Scale a high-impact partnerships function that directly drives revenue. • Shape Siena’s partnerships approach, creating a competitive network of alliances. • Manage and optimize partnerships that enhance Siena’s product value, market reach, and customer success. • Collaborate closely with Sales, Marketing, and Product teams to drive GTM initiatives.

🎯 Requirements

• 6+ years of experience building and managing partnerships in B2B SaaS, ideally in ecommerce or CX, with a strong track record of driving revenue and scaling partnership programs. • Expertise in the martech, ecommerce, or CX landscape, including trends, key players, and best practices, with an established network in these sectors. • Proven experience developing GTM strategies and managing partnership relationships with tech integrations, agencies, and BPOs. • Demonstrated people management skills, with the ability to build, mentor, and lead a high-performance partnerships team. • Exceptional communication, negotiation, and interpersonal skills, with a relationship-first approach to partnerships. • Data-driven mindset, skilled in using analytics to measure partnership success, with experience in tools like HubSpot, Google Analytics, or similar. • Willingness to travel up to 30% to represent Siena at events and build partner connections.

🏖️ Benefits

• Make a real impact. • A voice that matters. • Work your way. • Competitive compensation. • Flexible time off. • A learning budget. • The thrill of building something new. • Tackling meaningful challenges.