Talent Operations Manager

March 19

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SketchDeck

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SketchDeck is a next-generation creative partner specializing in custom design solutions tailored to meet unique client needs. The company offers a full-stack design capability, assisting businesses of all sizes—from startups to large enterprises—in overcoming design challenges through services such as branding, marketing materials, web design, and digital communications. SketchDeck's platform enhances productivity and streamlines collaboration, allowing clients to efficiently manage their creative projects and access high-quality design on demand.

PowerPoint • Productivity • Design • Marketing • Content

11 - 50 employees

Founded 2014

🤝 B2B

💰 Venture Round on 2017-01

📋 Description

• SketchDeck is a global, fully remote creative agency that thrives on exceptional talent and seamless operations. • As our Talent Operations Manager, you will play a critical role in ensuring that our hiring, onboarding, and talent relationship management processes are high-touch, efficient, and aligned with our business needs. • You will oversee HQ and contractor hiring, onboarding, and engagement, ensuring that new hires—whether full-time employees or contractors—have a seamless, supportive experience from the start. • This role requires proficiency in both written and spoken English and Spanish, along with a deep understanding of the creative industry and agency experience so you can build strong relationships across teams, manage talent operations with precision, and ensure that our contractor community stays engaged and actively contributes to SketchDeck’s success. • This role reports to the Business Operations Director. • You ensure that the right talent is placed on the right projects, balancing individual contractor preferences and availability with business needs. • You work closely with project managers and design directors to fill talent gaps and ensure projects are staffed with skilled creatives who align with client expectations. • You help contractors secure projects that match their skills, interests, and availability, ensuring they have steady work opportunities. • You facilitate an efficient hiring and onboarding process through clear communication, working closely with 24 Seven recruiters as the main point of contact to ensure qualified candidates progress through the pipeline, have a positive experience, and transition smoothly into their roles. • You build strong relationships with HQ employees and contractors, keeping talent engaged, ensuring contractor profiles stay current, and providing visibility into work opportunities. • You continuously review and improve hiring processes for efficiency, effectiveness, and alignment with business goals. • You own the new hire journey for HQ employees and contractors, providing high-touch support from pre-boarding through post-onboarding check-ins to ensure a smooth transition.

🎯 Requirements

• Proficient in English and Spanish (both written and spoken) to assist with global hiring, onboarding, and talent operations. • Deep expertise in the creative industry, a strong understanding of creative roles and workflows, and the ability to assess and align talent with project needs. • Experience in an agency setting, whether in talent operations, HR, or a prior creative role that shifted to an operations-focused position. • Demonstrated expertise in managing hiring, onboarding, and talent engagement, ensuring smooth candidate experiences, seamless integration, and continuous visibility for contractors. • Strong talent management skills, including monitoring contractor availability, proactively aligning talent with projects, and maintaining engagement with active and bench contractors. • The ability to enhance and develop hiring and onboarding processes, ensuring they are efficient, well-documented, and communicated to teams so that new hires integrate smoothly. • A proactive, strategic mindset—you don’t just identify problems. You propose solutions, suggest the next steps, and take initiative to solve challenges before they escalate. • Autonomous yet highly collaborative, capable of independently driving hiring, onboarding, and talent management while effectively partnering with leadership, hiring managers, and recruiters.

🏖️ Benefits

• Salary range: $80,000 - $90,000 USD • Health insurance (medical, dental, and vision) • 401(k) with company match • Fully remote working (that started pre-covid and will continue after!) • Paid time off that grows with tenure • Annual company retreat • Computer hardware of your choice (up to $1500) • $500 towards your office setup expenses • To work with a talented team of creatives, business people, and engineers!