Director - Strategic Accounts

March 4

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

👔 Director

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Smart Care

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Smart Care is a company that specializes in the repair and maintenance of foodservice equipment, ensuring that grocery stores, convenience stores, restaurants, and non-commercial foodservice providers remain operational and efficient. With a focus on improving uptime and reducing operating costs, Smart Care offers a wide range of services, including equipment repair, maintenance, design, and installation for both hot side and cold side equipment such as ovens, fryers, refrigeration systems, and HVAC systems. The company is notable for having over 1000 technicians across 50 provider locations in the United States and has been named the 2024 Foodservice Equipment Repair and Maintenance Company of the Year. Smart Care emphasizes professional service, social impact, and community support, while also providing career opportunities with competitive pay and mentorship programs.

Commercial Kitchen Equipment Repair • Preventive Maintenance • Emergency Services • warehouse refrigeration • cold storage

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

🚗 Transport

📋 Description

• Lead and manage a portfolio of $7-10million or more in Smart Care business. • Develop strategic and tactical sales plans for assigned customers to grow sales and ensure a “sole supply” arrangement. • Develop and implement a pricing strategy in assigned customers consistent with Smart Care’s overall revenue and profit objectives. • Identify key decision makers in assigned customers and cultivate relationships to ensure customer satisfaction to develop customer confidence in ALL Smart Care offerings. • Develop and implement tools to effectively measure customer satisfaction. • Also develop and implement reporting for customers to effectively measure Smart Care’s performance. • Serve as the customer’s final “service guarantee” by ensuring that outstanding issues are resolved in a timely manner and to the customer’s complete satisfaction. • Coordinate overall Smart Care contact with assigned customers to ensure the appearance of Smart Care as a seamless organization that delivers cross-divisional offerings efficiently and effectively. • Partner with field organization to deliver the Smart Care brand promise. • Communicate regularly within the division to ensure all parties clearly understand the strategies necessary to meet assigned customers’ current and future needs. • Identify and prospect future Smart Care customers.

🎯 Requirements

• Minimum 10 years successful sales experience. • Minimum 18 months as CAM • Exceptional selling skills and ability to sell multiple channels. • Experience in successfully selling into complex organizations where buyers are many and not readily apparent. • In-depth knowledge of Divisional offerings and broad knowledge of Smart Care’s overall offerings. • Demonstrated leadership ability. • Ability to effectively resolve complex issues. • Ability to communicate effectively to all levels within Smart Care and assigned customers. • Skilled presenter. • Superior written and verbal communication skills.