Customer Success Manager - DACH, German Speaker

2 days ago

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Smartpricing

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51 - 200 employees

🛍️ eCommerce

💰 Series A on 2023-12

Description

• As a Customer Success Manager at Smartpricing, you will work closely with our customers to drive adoption, retention, and account expansion. • Provide timely and professional responses to customer tickets, chats, and calls, ensuring accurate information and efficient issue escalation. • Foster strong customer relationships to ensure satisfaction and retention, while driving revenue growth through effective upselling and cross-selling. • Engage with customers through adoption calls and interviews to understand their needs and highlight our platform's benefits. • Track key performance indicators (KPIs) like NPS, CSAT scores, and retention rates, while analyzing customer behavior data to enhance service quality and satisfaction.

Requirements

• 2-3 years of experience in a SaaS company with Account Management, Business Development or Customer Success Management role. • Familiarity with Property Management Systems (PMS), Online Travel Agencies (OTAs), and Channel Managers. • Ability to monitor and analyze key performance indicators (KPIs) like NPS, CSAT scores, and customer retention rates. • Proficiency in using CRM systems to track customer interactions and manage data. • Proven ability to effectively identify and maximize sales opportunities by upselling additional features or premium services that enhance customer satisfaction and increase revenue. • Experienced in cross-selling complementary products and services to meet customer needs, driving increased customer engagement and expanding account value through tailored recommendations. • Expertise in providing training, resources, and ongoing customer support for platform adoption. • Skill in developing customer success content, including webinars, documentation, and other resources. • Strong analytical abilities to assess customer behavior and enhance service delivery and satisfaction. • Native proficiency in German; C1 level proficiency in English and Italian.

Benefits

• Work in a small and top-performing team that moves extremely fast where you are extremely important. • Work without having to deal with jerks and ego-maniacs. • The opportunity to join one of the best travel-tech sales teams in Europe. • A place where your talent can blossom. • An environment where mistakes are allowed – we make bold choices to achieve ambitious goals, learn from mistakes, and move forward. • A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority. • Continuous growth – we challenge the status quo, renewing our sales processes and approaches to meet challenging goals. • We have fun while working! We are easygoing people. • Work with the best software out there to automate repetitive tasks and let you focus on customers and targets. • Remote working with frequent opportunities to meet up. • Fun and enriching experiences – unforgettable team-building events that go beyond the usual outings. • Competitive salaries and bonuses – as a meritocratic team, we recognize talent and hard work, rewarding them appropriately.