SmartSkin Technologies
Nanotechnology • Electronics • Fill and finish • Aseptic filling • Pharmaceutical manufacturing
Account Manager - Pharma
December 9
SmartSkin Technologies
Nanotechnology • Electronics • Fill and finish • Aseptic filling • Pharmaceutical manufacturing
Description
• Formulate and execute effective account based strategies (account planning) to capture new business opportunities and expand the assigned customers installed base to LTV. • Be a trusted and credible advisor to your client base. • Create connections with influencers, executives, and decision-makers. • Explore ways to expand assigned accounts. • Research and pursue new business opportunities to generate a sustainable, predictable and active sales pipeline. • Effectively lead the sales process from qualification to needs analysis to successful deal closure: conduct impactful sales presentations, deliver product demonstrations, and skillfully negotiate contracts to secure new business within existing accounts. • Maintain meticulous documentation of account milestones, opportunities, and precise sales projections within the Salesforce platform using our CRM to accurately report on projected new business. • Collaborate closely with the Customer Success team to drive adoption, retention and growth. • Serve as a liaison between the client and other internal departments to expedite any assistance that may be needed. • Provide excellent service and support to ensure client satisfaction that leads to long-term accounts. • Provide astute insights and recommendations to the leadership team based on client feedback and prevailing market trends. • Play an integral role with the demand generation/marketing team in shaping account based lead generation campaigns by leveraging customer insights to develop and execute effective strategies. • Establish regular and consistent educational sessions with your assigned customers.
Requirements
• 5+ years of experience in business development or account management in B2B organizations. • Experience selling SaaS software solutions is a must. • Experience applying new technologies to help your clients solve problems in a manufacturing environment. • Experience working in a regulatory environment, with Pharma and/or Beverage manufacturers as clients is an asset. • Parenteral pharmaceutical knowledge is ideal. • Ability to build effective account plans and communicate direction to the account team. • Good understanding of customers buying behaviors and being able to strategically connect with decision makers. • Financial acumen in positioning ROI. • Customer empathy and an ability to see things from the customer’s perspective, with an understanding that every decision impacts the customer experience. • Strong interpersonal and communication skills. • Ability to build trusted relationships with internal stakeholders. • Recognized as a team player. • Strong problem-solving and negotiation abilities. • Manages ambiguity well, can adapt to various and changing situations. • Rigor in maintaining pipeline up to date in CRM. • Fluency in spoken and written English is a must. • Ability to travel up to +/- 30% of the time.
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