Account Manager

March 13

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Solera Holdings, LLC.

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Solera Holdings, LLC. is a company that specializes in providing data-driven fleet and vehicle lifecycle management solutions. The company offers a comprehensive suite of products and services aimed at optimizing fleet operations, enhancing vehicle repair accuracy, and streamlining vehicle claims and titling processes using data and AI technologies. Solera prides itself on its deep relationships with Original Equipment Manufacturers (OEMs) and leverages over extensive repair orders to aid in vehicle repair. Its solutions are designed to improve efficiency, performance, and customer satisfaction across the vehicle lifecycle, from purchase to repair and salvage.

5001 - 10000 employees

Founded 2005

☁️ SaaS

📋 Description

• An Account Manager has a passion for building relationships and retaining customers. • Account Managers will be responsible for managing customers within their territory. • The AM must be able to plan and execute daily and weekly, required activities. • You will also be adept at multi-tasking, working within a team and other departments. • This role must be comfortable using and/or learning new technology or other communication and automation tools. • The ideal candidate is goal-oriented, dedicated, and maintains a positive, can-do attitude. • You are open minded and adept to change; you must be comfortable working in a fast-paced, evolving environment. • Must be a strategic thinker and have experience forecasting and growing a territory. • Implement customer analysis to identify trends and opportunities to generate revenue. • Create positive relationships with clients to help build the customer base. • Monitor and maintain customer satisfaction ratings. • Manage customer communications relating to new products and services. • Reinforce customer loyalty. • Leverage social media to engage with customers. • Building and maintaining profitable relationships with key customers. • Full knowledge and understanding of the competition to strategize accordingly. • Overseeing the relationship with customers handled by your team. • Resolving customer complaints quickly and efficiently. • Meeting with managers in the organization to plan strategically. • Understanding key customer individual needs and addressing these in a timely manner.

🎯 Requirements

• Bachelor's degree preferred, but not required. • 3+ years’ experience working in an Account Management environment • Strong analytical skill set: experience working with Salesforce and ChurnZero is a plus. • Ability to be a team player and perform in a fast-paced, quota-driven environment. • Strong prospecting skills and ability to generate leads within an assigned territory. • Excellent verbal, written and interpersonal communication skills. • Strong negotiation and cross-selling skills focusing on product value and adoption. • Experience with customer escalations and conflict resolution. • Strong articulation, organization, and presentation skills. • Passionate about working with customers and delivering a great customer experience.