Dealer Relations Manager
September 17
Description
• Responsible for growing existing and new customers into highly profitable, happy customers. • Work in Spireon’s highest growth division, New Car Franchise Dealer, selling and servicing LoJack connected car solution. • Ensure a best in class customer experience through supporting onboarding, and leading account maintenance and profitability. • Effectively manage the performance of your assigned accounts; including the dealer’s sell-through rate of the LoJack solution to consumers and managing monthly reorders. • Support the sales team by understanding products and services clients purchased; manage dealer relationships to answer questions about products, services and billing accuracy. • Partner with your auto dealers to build strong relationships and drive adoption of LoJack across all stakeholder departments including, sales, service, F&I, and store management. • Achieve high customer satisfaction by quickly solving customer issues and proactively managing customer health, taking immediate action as needed for at risk accounts. • Utilize Salesforce.com to document and drive the sales process with prospects and customers. • Prepare presentations, support dealer training. • Effectively manage your time and activity to meet the needs of existing customers will growing your overall book of business.
Requirements
• 5 years plus experience in a franchise dealership OR experience with large-scale integrated solution software sales to Automotive Franchise Dealerships required • Experience with B2B and B2C sales training and solution adoption. • High school diploma or general education degree (GED). • Bachelor’s degree preferred. • Ability to establish and maintain strong, long-term customer relationships. • Develop product knowledge quickly and articulate how product impacts each department in the dealership. • Successful track record of reduced churn, customer satisfaction and maintaining strong relationships. • Proficient in technology/tools to drive the sales process: Salesforce, Word, Excel, PowerPoint, Zoom.com, LinkedIn, etc. • Experience working in a startup environment highly preferred • Up to 75% travel depending on size of region and distribution of dealerships including overnight stays • Ability to work extended hours and be “on-call” after regular business hours as needed • Self-motivated, team player who is resilient, comfortable with change, and detail oriented • Skilled communicator – both verbal and written
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