Dealer Relations Manager

September 17, 2024

Apply Now

Receive Emails with Similar Jobs

Solera Holdings, LLC.

WebsiteLinkedInAll Job Openings

Solera Holdings, LLC. is a company that specializes in providing data-driven fleet and vehicle lifecycle management solutions. The company offers a comprehensive suite of products and services aimed at optimizing fleet operations, enhancing vehicle repair accuracy, and streamlining vehicle claims and titling processes using data and AI technologies. Solera prides itself on its deep relationships with Original Equipment Manufacturers (OEMs) and leverages over extensive repair orders to aid in vehicle repair. Its solutions are designed to improve efficiency, performance, and customer satisfaction across the vehicle lifecycle, from purchase to repair and salvage.

5001 - 10000 employees

Founded 2005

☁️ SaaS

📋 Description

• Responsible for growing existing and new customers into highly profitable, happy customers. • Work in Spireon’s highest growth division, New Car Franchise Dealer, selling and servicing LoJack connected car solution. • Ensure a best in class customer experience through supporting onboarding, and leading account maintenance and profitability. • Effectively manage the performance of your assigned accounts; including the dealer’s sell-through rate of the LoJack solution to consumers and managing monthly reorders. • Support the sales team by understanding products and services clients purchased; manage dealer relationships to answer questions about products, services and billing accuracy. • Partner with your auto dealers to build strong relationships and drive adoption of LoJack across all stakeholder departments including, sales, service, F&I, and store management. • Achieve high customer satisfaction by quickly solving customer issues and proactively managing customer health, taking immediate action as needed for at risk accounts. • Utilize Salesforce.com to document and drive the sales process with prospects and customers. • Prepare presentations, support dealer training. • Effectively manage your time and activity to meet the needs of existing customers will growing your overall book of business.

🎯 Requirements

• 5 years plus experience in a franchise dealership OR experience with large-scale integrated solution software sales to Automotive Franchise Dealerships required • Experience with B2B and B2C sales training and solution adoption. • High school diploma or general education degree (GED). • Bachelor’s degree preferred. • Ability to establish and maintain strong, long-term customer relationships. • Develop product knowledge quickly and articulate how product impacts each department in the dealership. • Successful track record of reduced churn, customer satisfaction and maintaining strong relationships. • Proficient in technology/tools to drive the sales process: Salesforce, Word, Excel, PowerPoint, Zoom.com, LinkedIn, etc. • Experience working in a startup environment highly preferred • Up to 75% travel depending on size of region and distribution of dealerships including overnight stays • Ability to work extended hours and be “on-call” after regular business hours as needed • Self-motivated, team player who is resilient, comfortable with change, and detail oriented • Skilled communicator – both verbal and written