VP of Client Success
November 1
Description
About Solera: •Solera Health is committed to changing lives by guiding people seamlessly to better health solutions. •We are seeking an experienced and dynamic Vice President of Client Success to lead and shape the future of our client success team. •This role is responsible for driving strategy, operational excellence, and relationship management for Solera’s key clients. •As VP of Client Success, you will lead a high-performing team focused on client retention, satisfaction, and expansion.
Requirements
10-15+ years of experience in client success, customer success, or account management roles, with a minimum of 5 years in a leadership capacity, ideally in healthcare, SaaS, or wellness industries. •Experience in digital health or healthcare-related fields is required, including familiarity with healthcare regulations, payer-provider relationships, and patient engagement strategies. •Proven experience managing high-profile client relationships and complex, multi-stakeholder engagements. •Strong track record of driving client satisfaction, retention, and expansion within a client success function. •Exceptional leadership skills, with experience in building, motivating, and mentoring client success teams. •Strategic thinker with operational excellence and an ability to translate vision into actionable plans. •Data-driven mindset with strong analytical skills and a focus on metrics, KPIs, and continuous improvement. •Excellent communication and interpersonal skills with the ability to influence and negotiate with executive stakeholders. •Bachelor’s degree required; Master’s degree or advanced healthcare or business qualification preferred.
Benefits
Remote first culture •Flexible PTO •Paid pregnancy and parental leave •Adoption Assistance Program •Medical, Dental and Vision •Company paid Life, Long Term Disability and Short-Term Disability •13 Company Holidays •401k + company match! •Free Headspace account •Free Fitbit •Casual and fun atmosphere
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