Customer Support Representative

August 25

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Solutions by Text

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Engage, Interact, Transact.

Two-Way Texting • API Integration • Pay By Text • Compliance • Texting Resources

51 - 200

💰 Private Equity Round on 2021-11

Description

• SBT is looking for a Customer Support Representative to help take our company’s growth to the next level • The ideal candidate will be responsible for providing text and payment support to our clients • Duties include handling high priority tickets within a fast-paced environment, escalating client/software issues to technical, and understand/analyze client requests to ensure high CSAT • It will be imperative that this person be detail-oriented, self-motivated, able to stay focused in a fast-paced environment and adapt to frequent updates

Requirements

• High School or equivalent • 2+ years of applicable Customer Support within a technology company • Excellent detail-oriented, organizational, and time management skills • Experience managing high priority tickets in a fast-pace environment • Experience working with tickets within HubSpot • Experience with SalesForce • Experience with Payment Support • Proficient in working with Outlook, Microsoft Excel, Microsoft Word • Analytical and problem-solving skills • Customer focus and adaptability to different personality types • Self-driven with the ability to work with little supervision • Excellent verbal and written communication skills • Adapt to frequent changes