Director of Campaign Services

5 days ago

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💰 Private Equity Round on 2021-11

Description

• The Director of Campaign Services will play a critical role in enhancing SBT’s value proposition by building and optimizing a comprehensive template library tailored for Accounts Receivable Management (ARM) and Lending clients. • This role will partner closely with Product Marketing, Sales Enablement, and Customer Success teams to create impactful customer journeys through SMS, MMS, and two-way messaging channels. • The ideal candidate will bring a blend of strategic vision, hands-on experience, and a customer-centric mindset to drive deeper utilization of SBT’s messaging solutions across the client base. • This individual contributor (IC) role will report directly to the Vice President of Customer Success.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field. • 7+ years of experience in campaign services, customer success, or a related role within the technology or telecommunications industry. • Proven track record in developing and optimizing messaging strategies that drive customer engagement and utilization. • Experience in selecting and implementing Customer Success platforms (e.g., Gainsight, ChurnZero), with a focus on enhancing customer journey management. • Strong collaboration skills, with experience working closely with Product Marketing, Sales Enablement, and Customer Success teams. • Excellent communication and presentation skills, with the ability to articulate complex strategies in a clear and compelling manner. • Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.