Director - Franchise Services

November 14

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Sonesta Hotels

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Integrity. Authenticity. Quality. Concern. These four cornerstones keep the Sonesta family of hotels • guests • employees and communities strong. We invite you to experience our Culture of Caring for yourself.

10,000+ employees

Description

• Manages operations of the Franchise Services team • Provides primary Franchise Service support for Brand Advisory Board members • Resolves escalated owner issues • Develops franchise service delivery models • Provides coaching and quality management to regional Franchise Services Managers • Advocates for franchisee voice to improve brand experience • Leads department projects for efficiency and effectiveness • Develops performance and support reports for cross-functional improvement

Requirements

• Bachelor’s degree or equivalent experience • 5+ years management leadership experience including sales, technology, branding, marketing, and project management • Hospitality experience strongly preferred • Proven track record of driving change • Excellent interpersonal and written/oral communication skills • Highly organized and process-driven • Flexible and adaptable to changing business needs • Up to 5% travel • Proficient knowledge of desktop productivity tools

Benefits

• Medical, Dental and Vision Insurance • Health Savings Account with Company Match • 401(k) Retirement Plan with Company Match • Paid Vacation and Sick Days • Sonesta Hotel Discounts • Educational Assistance • Paid Parental Leave • Company Paid Life Insurance • Company Paid Short Term and Long Term Disability Insurance • Various Employee Perks and Discounts