Solution Engineer
November 6
Description
• Conduct technical evaluations of client needs. • Prepare and execute implementation/integration plans. • Provide support for edge installation and configuration. • Serve as the main technical point of contact for clients. • Provide level 2 technical support to resolve incidents. • Collaborate closely with the Product Specialist and Account Manager to ensure customer success.
Requirements
• Minimum of 5 years of experience in a technical role, ideally with exposure to software engineering principles. • Ability to understand our solution end-to-end and support clients in resolving incidents. • Strong understanding of how basic web technologies work and a successful experience with Web APIs and their functions. • Ability to run SQL queries in relational databases. • Exposure to at least one programming language from the following: Python, Ruby, Go, JavaScript, Rust, Elixir, Java, C, C++. • Ability to interact with clients confidently and provide clear, empathetic technical support. • Strong communication skills, empathy, patience, and a proactive attitude. • Ability to work independently, manage deadlines, and handle pressure when necessary.
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