Key Account Manager

November 2

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video • photo • content marketing • branding • design

51 - 200

💰 $35M Series B on 2022-01

Description

• The soona key account manager drives revenue and upsells with soona’s existing customers. • They are responsible for creating and executing a strategic plan to achieve and exceed revenue targets. • This role will work closely with other departments to ensure a successful client experience that results in revenue growth and retention. • A successful key account manager has an ownership mentality of their accounts and does not wait for the business to come to them. • The key account manager manages their book of business and is responsible for a one-to-one strategy of creating and growing the value of every key account. • This role supports pre-production of key accounts and serves as the account manager for key accounts. • The key account manager uses data to derive insights, identify areas of opportunity and execute tests that improve the client experience and grow revenue. • This role owns and reports on their pipeline, identifies the gaps and determines the levers to achieve their quota. • The key account manager must be passionate about making the internet a more beautiful place and is relentless in the drive to help our clients maximize their success. • They will work with new sales on a seamless handoff process after they onboard the client. • The key account manager will solicit, welcome, embrace, and action both giving and receiving feedback. • Success in this role is achieved through consistently hitting revenue targets.

Requirements

• Create and execute a strategic sales plan to achieve and exceed monthly and quarterly quota • Show month over month improvements to soona’s core KPIs in addition to revenue (AOV, checkout rate, lifetime value, retention, conversion and customer satisfaction) • Act as account manager and grow long-lasting relationships with key accounts to drive redemption and renewal • Negotiate and close large enterprise deals • Proficiently use a CRM to track pipeline, performance, client behavior and opportunities • Work closely with fellow departments to drive the best possible client experience, identify blockers and gaps within the team and develop plans for solving them • Provide consistent strategic insights on the client experience and business performance to help soona grow and optimize our business while delighting customers • Draw insights from data to determine areas of opportunity and action to drive revenue outcomes • Coach individual studio creative team members to continually improve the client experience for key accounts • Collaborate with key leaders on solutions to address areas of opportunity (e.g. profit decline, employee conflicts, loss of business to competitors, satisfaction or quality control complaints)

Benefits

• Starting Base Salary: $80,000 • On-Target Earnings (OTE): $140,000/year (includes base salary plus additional performance-based incentives/commission) • Benefits & perks + flexible PTO + intentional culture