Technical Support Engineer - Level 1

2 days ago

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Sophos

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IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus

1001 - 5000

💰 Post-IPO Equity on 2021-08

Description

• Sophos is a global leader in advanced security solutions. • Supports customers and learns cutting-edge technologies in software security space.

Requirements

• A bachelor’s degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering or related field. • 3+ years’ experience in the IT field, including experience as a Systems/Network Administrator, or a technical support role supporting Systems/Network administrators. • Experience with security products, such as Firewalls, IPSec, IDS/IPS, Anti -Spam, Anti-Virus, Web Security proxies, Email Security filters, VPNs. • Experience with Linux operating systems through the command line level. • Experience with Active Directory (or any LDAP variant) group policy configuration and deployment. • Experience with cloud virtualization such as Amazon AWS or Microsoft Azure. • The ability to work with complex problems where analysis of situations or data requires review. • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, and email.

Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. • Employee-led diversity and inclusion networks that build community and provide education and advocacy. • Annual charity and fundraising initiatives and volunteer days for employees to support local communities. • Global employee sustainability initiatives to reduce our environmental footprint. • Global fitness and trivia competitions to keep our bodies and minds sharp. • Global wellbeing days for employees to relax and recharge. • Monthly wellbeing webinars and training to support employee health and wellbeing.