Business Development Representative

November 9

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Information Technology Outsourcing (ITO) • Non Voice Outsourcing/Back End Office • Voice Outsourcing - Customer Service • Project Outsourcing • Offshore Staff Leasing

1001 - 5000

Description

• Engage with inbound leads through calls, emails, and text messages, following up to maximize appointment bookings. • Schedule and confirm studio visits for leads, ensuring optimal alignment with their availability and preferences. • Maintain accurate and up-to-date information in the CRM, tracking all lead interactions and ensuring consistent communication. • Meet or exceed set targets for appointment booking and lead conversion rates. Adjust strategies based on performance data. • Perform needs analysis regarding a client’s wellness/fitness history, current physical condition, and day-to-day life. • Address questions and concerns from potential clients, providing clear and concise information about StretchLab services and membership. • Work closely with the sales and operations teams to improve lead conversion processes and customer engagement strategies.

Requirements

• Minimum of 2 years in sales or a business development role, preferably in a high-growth environment. • Strong verbal and written communication skills, with the ability to engage effectively over phone, email, and text. • Ability to manage time effectively with a strong sense of urgency and prioritization. • Experience using CRM tools to track and manage leads (HubSpot, Salesforce, or similar). • Goal-oriented with a proven track record of meeting or exceeding performance metrics. • Ability to work staggered shifts, including weekends, to accommodate potential clients’ schedules. • Experience with paid digital advertising campaigns, social media content creation, or email marketing is a plus.