Client Success Team Manager

October 10

Apply Now

Receive Emails with Similar Jobs

Spektrix

WebsiteLinkedInAll Job Openings

Software Development • Arts Management and Marketing • Cloud-based Software • Data Analysis • Fundraising

201 - 500

💰 Venture Round on 2021-03

Description

• Client Success Team Manager, West Coast • Team: Client Success • Location: Remote – must reside in one of the following states: Colorado, Idaho, Montana, Nebraska, Nevada, Oregon, Utah, Wyoming. *At this time, we are unable to extend employment consideration in the timezone outside of the specified states. • Remotely based team members are required to be in person 4x per year in New York for key in-person activities like training, onboarding and team building. Travel expenses for those in person times are covered by the business. There will be some days every month with shifted work hours to accommodate. • Hours: Core hours for the team members you directly manage are 10am-6pm PT, Monday-Friday, however as part of a global team there may be occasional meetings with others across the US and in the UK which may require availability as early as 8am PT. We encourage flexible working patterns to accommodate this. • Salary: Annual $67,000 - $97,000 USD • Reporting to: VP of Client Success - US & Canada • About Us: Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organizations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organizations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 250, based across our New York, London and Manchester offices and working with over 750 arts organizations in North America and the UK. • The Role: The focus of this role is to support those you line manage to be successful in their role and as a team player in a high performance team. You’ll do this through coaching and support. You will also input to and facilitate development areas across the teams that build an environment of learning, growth and high performance. While you are aware of the work the teams are doing, and do whatever you can to support it, you are outside the day to day delivery and work closely and collaboratively with other Delivery Team leads (that bring operational and technical expertise to the team). You will represent Spektrix to the people you manage, setting a behavioral example and helping interpret the wider context of what is happening in the organization in terms of the impact it may have on them. You will also be responsible for taking the lead in any issues around performance or misalignment of expectations that happen with the people you manage. You will be part of a global line management group across Client Success and from time to time more widely across the business, building on and maintaining good practice across the company. You will be supported by the People Team in terms of policies and processes, and you will also contribute to this. At Spektrix, performance management is a continuous process throughout the year, with key points of evaluation and alignment twice a year.

Requirements

• Experience of supporting others through line management and coaching. • Excellent interpersonal and communication skills, allowing you to collaborate effectively with those you manage and others in the business • Experience of leading and motivating others and driving high performance across teams • An interest and knowledge of approaches to promoting work/life harmony and wellbeing in the workplace • Strong alignment with the Spektrix Values • An ability to apply existing skills and knowledge to solve new and complex problems • A willingness to work collaboratively and identify the strengths in others and work to make the best work happen

Benefits

• Generous paid time off policy • Company paid medical, dental and vision insurance • 401(k) with 4% employer match • Flexible working with support for WFH set up. If it works for you and it works for your team, then it works for Spektrix. Different teams may have different practices that require people in the office or online at specific times • Professional development opportunities • Two volunteering days per year • 4 weeks paid sabbatical after 5 years of service • Free snacks, drinks and breakfast items in our offices • Catered team lunch every Thursday • Varied range of regular socials throughout the year